General FAQ

Q  Am I locked in to BusinessBrite if I start using it?

Q  Can I run BusinessBrite on my own servers?

Q  Can I run Javascript, CSS and Flash on BusinessBrite?

Q  Can I use FTP to manage my website?

Q  Can I use my own domain?

Q  Do I need to know programming to add content?

Q  Does BusinessBrite include IMAP/POP email?

Q  I already have a website. Can I copy it to BusinessBrite?

Q  Is BusinessBrite a Web Site Builder or a hosting platform?

Q  Is BusinessBrite like web hosting?

Q  Is BusinessBrite Search Engine friendly?

Q  Is BusinessBrite XHTML compliant?

Q  I've already got a CRM solution. Can I still use BusinessBrite?

Q  I've got some PHP code on my web site. Can I use that?

Ecommerce FAQ

Q  Can I sell electronic products such as eBooks and MP3's?

Q  Do you take a cut of my online sales?

Q  How can I collect payments on my shop?

Q  How can I customize the look and feel of my shop?

Q  How does BusinessBrite handle shipping and handling?

Q  Is there a limit on catalogues or products in my shop?

Q  I've already got an eCommerce solution. How can I migrate?

Q  Where do you save all the enquiries and customer details?

CRM FAQ

Q  Can I customize the look and feel of my enquiry forms?

Q  How do I enable SMS notifications for my enquiry forms?

Q  How many enquiry forms can I create?

Q  Is there a limit on the size of my customer database?

Q  Is there limit to the number of customer enquiries I can receive?

Q  What happens if a customer submits the same form twice?

Email Marketing FAQ

Q  Can I use my own templates that my designer made for me?

Q  How can people subscribe to my lists from my website?

Q  How many email marketing templates do you have?

Q  How many email newsletters can I send out each month?

Q  I tried to send a campaign but it hasn't been sent out yet?

Q  What if I want to send more than my allocated 10,000 emails?

The Fine Print

Users

Every plan has a number of user accounts included. This means that up to this number of users can at any one time be working on different areas of your online business.

Email Addresses

Every plan includes a number of email accounts with unlimited aliases. Each email mailbox has 100Mb disk space and a 100Mb attachment limit applies to each message.

Email Notifications

You'll receive email notifications whenever a customer enquires or shops on your website, free of charge. Of course you can manage and customize these to suit your needs.

SMS Notifications

Every plan includes a number of SMS notifications. You can increase this number by purchasing SMS packs.

Disk Space

Every plan has generous disk space limit, to host your images, flash files and javascript. You can use FTP or the online File Manager to upload your files.

Bandwidth

All plans come with a massive 100GB of bandwidth traffic. In our experience it's unlikely that you will exceed this limit.

Using your own URL

You can use your own URL - you don't need to use the yourname.businessbrite.com address that is assigned to you when you first sign-up.

Support

We're committed to getting you the answers you need via our email support, lively forums, and online training webinars.

Need More? No Problem.

We've allotted generous limits to all our plans so that hopefully you'll never go over them. If you do though, don't worry - extra disk space, bandwidth, emails and SMS can be purchased at the cost below.